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faq

Frequently asked questions & Answers

We understand you have questions about our products, and we will do our best to answer them as clearly as possible. Please call or email us if you would like to speak to us in person


Can I talk to one of your previous customers?

Answer: Yes, we’d love to put you in touch with our current very happy customers.

 

Are your installers/engineers qualified/certified?

Answer: Yes, all of our installers are certified and have up to date installation licenses and qualifications.

 

Can I see a real installation at a home or business?

Answer: Yes, we can definitely arrange that.

 

Are your solar panel quotes really free?

Answer: Yes 100% free with no obligation to purchase!

 

Can I download any information to read?

Answer: Yes, you may take a look at our brochure to see what we offer and how our products work (download)

 

Does the company sell products from manufacturers who have a significant presence in Australia?

It will be very difficult to make a warranty claim against a manufacturer if they have no presence in Australia.

Answer: Perth Solar Panels only uses panels from manufacturers who have a significant presence in Australia.

 

Are the solar panels supplied and branded by a large reputable manufacturer?

Be aware of “self branded” panels. You have no way of doing any research on the manufacturer, their process, or quality control. This is often a way of dressing up inferior products. Choose panels from large well known manufacturers where there is an abundance of information (& scrutiny) available.

Answer: Perth Solar Panels only uses panels from large international manufacturers.

 

Do all the products that make up the system (panel manufacturer, inverter manufacturer, mounting system manufacturer) have a website and is information about them freely available on the Internet?

Be very sceptical about providers where there is little or no information about their company & products.

Answer: Perth Solar Panels only use products from large international manufacturers.

 

What panel mounting system will be used on my roof and are all the parts corrosion resistant aluminium or stainless steel?

The mounting system is a critical component of a solar system that is often overlooked when choosing a system – it should secure the panels for the life of the system. Inferior mounting systems can pose a serious safety issue as time progresses.

Answer: Perth Solar Panels only uses top of the range mounting components which are corrosion resistant aluminium and are backed by a 10 year warranty.

 

What electrical cables will be used in the system?

This is very important but an area where many solar companies will cut corners by using 2.5mm cable or a 4mm AC cable (not DC cable). This can be a safety issue and greatly affect performance of the system.

Answer: Perth Solar Panels uses DC manufacturer labelled cable from the array to the inverter location. 4mm earth cable from array to the main earth neutral link.

 

Does the solar company have a physical office in Australia that you can visit?

Be aware of “back yard operators” who work from home and only use a PO Box address. Also be aware of companies who conduct telephone / web based sales without a presence in Australia. Will these companies be around for servicing or warranty issues in the long term?

Answer: Perth Solar Panels has offices in Perth – Western Australia which customers are welcome to visit.

 

Will the solar company visit your home and provide a no-pressure consultation?

Buying a solar system is a significant investment and shouldn’t be rushed. Be sceptical of any company offering “today only” deals. Quality systems from reputable companies will be available tomorrow. Be equally sceptical of a company that wont visit you home prior to sale. Ask yourself how they will resolve any issues after you’ve installed a system.

Answer: Perth Solar Panels pride ourselves on our consultative approach. We’ll visit your home to help you get the best system for you in a time frame that suits you.

 

Does the solar company run a significant operation with a dedicated in-house team to deal with any issues pre or post sale?

Many companies have started selling solar systems over the phone and internet with no local support where anything could go wrong. They will often just subcontract your job to any electrician willing to do the job for the cheapest price who has no stake in the outcome of the job.

Answer: Perth Solar Panels has offices in WA which customers are welcome to visit. We have a dedicated operations team who handle warranty issues and after sales service.

 

Can the solar company give you accurate production estimates including financial projections such as return on investments and payback periods?

Be sceptical about nice rounded production estimates like “the system will produce 8 units a day”

Answer: Perth Solar Panels uses industry recognised modeling tools using local meteorological data to provide production estimates so you can make an informed decision.

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